Methods and tools used to gain insights, model data and validate concepts across the multiple devices requiring consistency.
Cross Device Consistency
Cross device consistency was attained through parallel flows covering all entry points, in flows, out flows and respecting device specific idioms across scenarios and personas.
Nav Model Redesign
Findings through RITE gave us immediate visibility around the navigational challenges facing the users. At this point we started looking at other patterns that would be consistently effective across all device modalities and we found the drill down pattern struck a chord with our users in initial walk throughs. At this point we worked our way up from the smartphone, to the tablet and finally to the web app through responsive prototypes that we used for validations at each step.
Annotated wireframe of the people space area.
Over quota error flow.
As a critical part of our strategy, monetization flows, such as purchase scenarios presented various challenges and opportunities for us to ehance the experience and decrease any obstacles to the user as they upgraded features.
Notifications system project mockup done in Photoshop.
Notifications system project pinklines done in Photoshop.